Look beyond the horizon

• Innovate and be receptive to new ideas and opportunities
• Solve problems in a prompt and effective manner
• Anticipate and embrace change

Do the right things - right

• Never take our eyes off the ball
• Deploy people and assets for value enhancement
• Admit and learn from mistakes

Grow our talent base

• Set the performance bar above industry norms
• Give credit where credit is due
• Reward equitably

Results Orientation

We will:

• Set challenging and realistic goals
• Focus on results
• Identify and solve problems
• Have a sense of urgency and ownership

Commitment

We will:

• Anticipate our customers’ needs and constantly upgrade ourselves to provide outstanding service
• Foster an environment of trust by engaging the communities we serve
• Reward our shareholders by delivering steady and sustainable results through growth in our core businesses
• Care for our staff by providing a challenging environment with ample opportunities for growth and development
• Build on staff capabilities through effective recruitment, training and career planning so as to develop their full potential
• Promote teamwork, initiative and creativity
• Stay committed to the authorities by complying with regulatory requirements

Integrity and Ethics

We will:

• Conduct our affairs in a manner consistent with the highest ethical and professional standards
• Engage in fair and honest business practices
• Show respect for each other, our customers, business partners, suppliers, shareholders, the authorities and the communities we operate in
• Communicate in a factual, honest and prompt manner
• Be open and transparent in our dealings
• Exhibit strong environmental stewardship